Testimonials

Over the past 10 years I have contracted John Aramini to find the best solutions I needed on a number of different problems that my team did not have the time or expertise to solve. It gave me the opportunity to look at any business situation through another lens. At Dale & Thomas Popcorn his direct approach to solving problems was precise and in turn revealed what was needed quickly in streamlining the backend customer service function. Working with me closely on FBI Designs projects, he continues to be a trusted resource and keeping strategy on course.

We wanted to know if we could improve our call center business practices to better serve our customers. We selected John Aramini of Aramini Management to conduct a best practices needs analysis and discovery review of our call center. He benchmarked our current performance to help us understand what was operating satisfactorily and he successfully identified business practices improvement opportunities. John’s assessment was thorough and detailed. He provided us with recommendations and actions steps for improvement that enabled us to operate more customer-centric including customer quality assurance measures, productivity metrics and call center management performance standards. He worked well with our entire team. I highly recommend John.

Aramini Management has played a key role in our new media-platform advertising company. They contributed greatly to organization of the infrastructure for our sales operation including sales and market strategy, competitive analysis, developing advertiser and agency relations, sales territories, sales incentive programs, sales staff recruitment and selection. Their insights and experience were of great value to our executive team.

Aramini Management’s Cross-Selling Workshop really breaks the mold of transitional cross-selling. I would recommend it to all front-line retail and branch management employees.

I found Aramini Management to be the complete resource to me. They worked with me in creating a strategic plan that includes a drill-down to goals and action plans by each of my staff. They understood the staffing needs of our business and they were successful in securing top candidates for my sales management and sales consultant positions. Aramini Managements’ sales, operations and management expertise have had a positive impact on our business.

We understood the importance of developing our branch management staff to meet market demands. Aramini Management created and delivered a series of customized training workshops including Cross-Selling, Superior Customer Service and Effective Team Communications. The training content and exercises provided skills and learning that our staff found immediately applicable back on the job. His consultations were valuable in assisting us in our daily challenges.

We were able to leverage Ellen’s start-up knowledge to have an immediate contribution to the growth of the business. She was instrumental in all aspects of operations including recruiting, pricing, contract negotiation, business development, networking, marketing, P&L analysis and professional search. Ellen’s result oriented problem-solving skills and her team oriented methods helped to create a positive and professional culture that resulted in the development of a strong and loyal client base that continues to generate revenue.

Ellen helped staff up our operation and provided solid human resource solutions to our rapidly growing company. She staffed our human resource, technical, public relations and administrative departments. She took the time to understand our corporate culture and the challenges we faced resulting in meeting our staffing and human resource needs.

Ellen Aramini’s “Get your foot in the Door” presentation discussed an alternative option to the job search challenge that the students had never considered. She shared inside information about the hiring methods of many local corporations. The students found her tips for job seekers enlightening and the lists of different job sites informative. We look forward to having her address our next group of business students.

John helped us through an important transition. We were in the process of building a new circulation team and needed to be able to maintain focus on many critical day to day details, while setting strategy for both the short and long term. John’s experience and intensity were key in this process. We came out of it as a more effective team and the results are measurable.

We were looking to maximize our resources and increase our communications and efficiency. Aramini Management conducted a needs analysis and fact-finding review of our business practices. His recommendations served as a basis to restructure the company while working closely with my management team in setting strategy and objectives.

Ellen took the time to understand the skills and experience of her candidates to secure successful placements. She also understood our staffing challenges along with our budgetary requirements and offered valuable solutions. She was successful in securing top notch personnel for our professional positions.

John Aramini has provided significant leadership in the development of customized training programs for our client base. He was also business process advisor to the College in the execution of a service excellence initiative for college staff.

To keep my practice growing, I knew that there was great value in ensuring that I maintained my patient base and in having them return for their scheduled exams. Aramini Management introduced patient retention and recall marketing that improved the percentage of returning patients resulting in increased revenue growth and customer retail traffic.