by John Aramini | May 12, 2015 | Business Devlopment, Business Practice Improvement, Customer Loyalty, Customer Service, Process Improvement, Sales
How can you help prevent your customers from switching to the competition? Accenture’s “Customer 2020” research of consumer trends over the past 10 years found that: 80% of the consumers surveyed indicated that they could have been retained primarily if their issue...
by John Aramini | Mar 2, 2015 | Branding, Business Devlopment, Job Search, Personal Branding, Process Improvement, Strategic Planning & Execution, Strategy & Execution
In my prior post “Why Do You Exist?” I wrote that Lego CEO Jorgen Vig Knudstorp asked that question when he initiated Lego’s transformation leading them to quadruple growth over the past ten years. He commented that Lego had “lost its way in terms of its own...
by John Aramini | Oct 23, 2014 | Business Practice Improvement, Business Turnaround, Process Improvement, Strategy & Execution
Greek sculptor Polykletis the Elder wrote that 2500 years ago in 450 BC. It captures an essential management practice for today: collect data in a patient and disciplined way, building on earlier information, to achieve incremental improvements. It implies having key...
by John Aramini | Aug 5, 2014 | Business Practices, Customer Loyalty, Customer Service, Process Improvement
Accenture 2013 Global Consumer Pulse Survey found that: 51% of U.S. consumers switched service providers in the past year due to poor customer service experiences, up 5% from 2012. 81% said the company could have done something differently to prevent them from...
