by John Aramini | Oct 29, 2018 | Business Devlopment, Business Practice Improvement, Business Practices, Business Turnaround, Customer Loyalty, Customer Service, Process Improvement, Strategy & Execution, Team Building, Workforce, Workforce Innovation and Opportunity Act (WIOA)
I was excited to be selected to present for The Garden State Employment & Training Association (GSETA) at their 36th Annual Workforce Development Conference in Atlantic City on October 3 & 4, 2018. The GSETA Conference brought together national, state, and...
by John Aramini | Apr 5, 2018 | Business Practice Improvement, Customer Loyalty, Customer Service, Process Improvement, Team Building
Your staff will have valuable insights and examples on service gaps and improvement opportunities. It may require some courage and thick skin to question your staff for their input on service. I do not suggest this unless you are really open-minded to what you will...
by John Aramini | Dec 1, 2015 | Business Devlopment, Business Practices, Customer Loyalty, Customer Service, Sales Development, Strategic Planning & Execution
The link below will take you directly to my free 30-minute webinar “Maximizing Customer Engagement at Your Business” sponsored by the Mahwah Regional Chamber of Commerce as part of their Professional Development Series. Webinar Overview Your company, like many...
by John Aramini | May 12, 2015 | Business Devlopment, Business Practice Improvement, Customer Loyalty, Customer Service, Process Improvement, Sales
How can you help prevent your customers from switching to the competition? Accenture’s “Customer 2020” research of consumer trends over the past 10 years found that: 80% of the consumers surveyed indicated that they could have been retained primarily if their issue...
by John Aramini | Jan 13, 2015 | Business Practice Improvement, Customer Loyalty, Customer Service, Marketing, Sales
Bain & Company, Inc.’s “Customer Loyalty in Retail Banking: Global Edition 2014” survey investigated how people bank and how banks are responding to meet customer needs through improved distribution and service channels. Highlights of their findings include:...
by John Aramini | Aug 5, 2014 | Business Practices, Customer Loyalty, Customer Service, Process Improvement
Accenture 2013 Global Consumer Pulse Survey found that: 51% of U.S. consumers switched service providers in the past year due to poor customer service experiences, up 5% from 2012. 81% said the company could have done something differently to prevent them from...
